The MAC department is there for response to all of the system changes that occur in business everyday, but are not emergencies.
Adding an employee, additional lines, or small configuration changes would fall under this department. Most of the calls to this department are things that can be planned for in advance and be scheduled several days out.
Although most MAC work is small, entire system re-locations would fall under this department as well. Our response time for moves, adds and changes is are quick and efficient.